Hailie’s Comet Creations Return Policy
At Hailie’s Comet Creations, we strive to ensure our customers are fully satisfied with their unique purchases. However, we understand that occasionally issues can arise. For this reason, we offer a 30-day return policy for damaged goods.
How It Works:
1. Reporting the Issue:
If your item arrives damaged, please email us at [email protected] within 30 days of receiving your order.
• Include your order number, a description of the issue, and clear photos of the damaged item. This helps us resolve the matter quickly and efficiently.
2. Reshipping the Item:
Once we confirm your return request, we will provide you with the return shipping instructions. The item must be returned to us in its original packaging (if possible).
3. Your Options:
• Exchange: We will replace the damaged item with the same or a similar product of equal value (based on availability).
• Full Refund: If you prefer, we will issue a full refund to your original payment method upon receiving and inspecting the damaged item.
Important Notes:
• This policy applies exclusively to items that arrive damaged. For non-damaged returns, please contact us to discuss your concerns.
• The cost of return shipping is the responsibility of the customer unless the damage is determined to be our error.
• Items returned without prior authorization may not be eligible for a refund or exchange.
We are committed to making this process as seamless as possible. If you have any questions or concerns, please don’t hesitate to reach out to us at [email protected]. Thank you for supporting Hailie’s Comet Creations!